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Information

What We Offer

  • We provide fully trained & vetted professional cleaners with their own ID Card's (with their name)
  • Our Staff are Police Checked and have a working with Children’s Card
  • We establish thorough daily, weekly and monthly cleaning checklists & schedules
  • We can sit with you to draw up a contract service agreement (optional)
  • Additional Cleaning Services are available (Carpet Cleaning, Window Cleaning)
  • Thorough Domestic and Commercial cleaning procedures
  • Periodic checks by our Supervisors are made at each location to ensure that our quality standards are met
  • Our professional cleaners take considerable care when cleaning appliances
  • Our Staff provide their own equipment and cleaning products.
  • We are so confident in what we do and how we do it, we offer an initial one-month contract


Here are common Questions customers normally ask.

1: What kind of services do you offer?
   We offer general cleaning, carpet cleaning and window cleaning.

2: Can I trust the cleaner with keys etc?
   Yes we offer a safe guard with the keys or alarm codes we receive.

3: Are the cleaners insured?
   Yes we have Public Liability Insurance Cover.

4: Can I have the cleaner come out on the same day?
   Yes once the day/time is set.

5: How does the cleaner get paid?
   An Invoice is emailed at the end of the day, once the clean is completed and you have 7 days to pay the Invoice.
   5%- Late payment fee applies (per month)
   Option indicated below Invoice of EFT or Cheque or other arrangemnets of Cash/Credit Card.

6: Can I reschedule the cleaning day?
   Yes 24hour notice

7: Who supplies the cleaning materials?
   We provide our own cleaning products and equipment.(no extra charge)

8: Can I have a cleaner if I'm not at home or office?
   Yes, you can have your premises cleaned at anytime. (key or someone to open the door for the cleaner)   

9: Do the cleaners have an hourly rate?
   We provide fix rate's on once off and regular cleaning. (no matter how long the job takes)
  
10:What if the cleaner can't make it or is sick?
   We will arrange for cover during the time your cleaner is schedule or arrange another day/time.


Cleaning Service - Our Terms and Conditions

When booking a cleaning service with Call The Cleaner Australia you agree to the terms and conditions as listed below.

These terms and conditions constitute the full and complete service agreement - between you (the “customer”) and Call The Cleaner Australia.

The service will be for such cleaning duties as agreed with the customer at the time of booking.

As per cleaning requirement a minimum of 1 - 2 hours cleaning per visit is required or as specified in the agreed value at the time of booking. 

After hours penalty rates apply if the service is required outside business hours.

If the customer requires any additional services, they must contact Call The Cleaner Australia by phone or email. 

The cleaner is not authorised to agree to any changes unless specified by Call The Cleaner Australia.

If the customer requires the cleaner to clean behind or under any heavy items e.g. Lounge, fridge, the customer will move those items prior to the clean.

The customer will secure or remove any fragile, delicate, breakable or valuable items, including cash prior to commencement of the cleaning service.

The customer may cancel a cleaning visit by giving at least 24 hours advanced notice. 

The customer may also terminate the whole service by giving a two week advanced notice in writing.

The customer agrees to pay 10% cancellation fee per value of Job, if no one is at the premises to let them in or there is a problem with the keys.

If the customer is dissatisfied for any reason with the Service provided, they must inform Call The Cleaner Australia within 24 hours of completion of the Service. 

We will endeavor to solve the problem quickly and efficiently by a partial or full refund.

Call The Cleaner Autralia will provide a Tax invoice at the end of Month or as per agreement with customer.

The customer agrees to pay Call The Cleaner Australia within 7 days of Invoice summited by EFT, Cheque or Cash. 

Payments not received within this time period will incur a late fee of 10% of the Invoice.  

A further 10% will apply to any invoices that are outstanding for over 4 weeks.

As Call The Cleaner Australia invests in recruiting and training its cleaners the customer agrees that after the termination of our cleaning service he/she will not hire or use any commercial or domestic service provided by  past cleaner introduced to the customer by Call The Cleaner Australia. 

These terms and conditions shall be governed by the relevant Australian laws, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of Australia.


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