Terms and Conditions

Cleaning Service - Our Terms and Conditions

When booking a cleaning service with Call The Cleaner Australia you agree to the terms and conditions as listed below.

These terms and conditions constitute the full and complete service agreement - between you (the “customer”) and Call The Cleaner Australia.

The service will be for such cleaning duties as agreed with the customer at the time of booking.

As per cleaning requirement a minimum of 1 - 2 hours cleaning per visit is required or as specified in the agreed value at the time of booking. 

After hours penalty rates apply if the service is required outside business hours.

If the customer requires any additional services, they must contact Call The Cleaner Australia by phone or email. 

The cleaner is not authorised to agree to any changes unless specified by Call The Cleaner Australia.

If the customer requires the cleaner to clean behind or under any heavy items e.g. Lounge, fridge, the customer will move those items prior to the clean.

The customer will secure or remove any fragile, delicate, breakable or valuable items, including cash prior to commencement of the cleaning service.

The customer may cancel a cleaning visit by giving at least 24 hours advanced notice. 

The customer may also terminate the whole service by giving a two week advanced notice in writing.

The customer agrees to pay 10% cancellation fee per value of Job, if no one is at the premises to let them in or there is a problem with the keys.

If the customer is dissatisfied for any reason with the Service provided, they must inform Call The Cleaner Australia within 24 hours of completion of the Service. 

We will endeavor to solve the problem quickly and efficiently by a partial or full refund.

Call The Cleaner Autralia will provide a Tax invoice at the end of Month or as per agreement with customer.

The customer agrees to pay Call The Cleaner Australia within 7 days of Invoice summited by EFT, Cheque or Cash. 

Payments not received within this time period will incur a late fee of 10% of the Invoice.  

A further 10% will apply to any invoices that are outstanding for over 4 weeks.

As Call The Cleaner Australia invests in recruiting and training its cleaners the customer agrees that after the termination of our cleaning service he/she will not hire or use any commercial or domestic service provided by  past cleaner introduced to the customer by Call The Cleaner Australia. 

These terms and conditions shall be governed by the relevant Australian laws, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of Australia.